Letters

Letters 08-31-2015

Inalienable Rights This is a response to the “No More State Theatre” in your August 24th edition. I think I will not be the only response to this pathetic and narrow-minded letter that seems rather out of place in the northern Michigan that I know. To think we will not be getting your 25 cents for the movie you refused to see, but more importantly we will be without your “two cents” on your thoughts of a marriage at the State Theatre...

Enthusiastically Democratic Since I was one of the approximately 160 people present at when Senator Debbie Stabenow spoke on August 14 in Charlevoix, I was surprised to read in a letter to Northern Express that there was a “rather muted” response to Debbie’s announcement that she has endorsed Hillary Clinton for president...

Not Hurting I surely think the State Theatre will survive not having the homophobic presence of Colleen Smith and her family attend any matinees. I think “Ms.” Smith might also want to make sure that any medical personnel, bank staff, grocery store staff, waiters and/or waitress, etc. are not homosexual before accepting any service or product from them...

Stay Home I did not know whether to laugh or cry when I read the letter of the extremely homophobic, “disgusted” writer. She now refuses to patronize the State Theatre because she evidently feels that its confines have been poisoned by the gay wedding ceremony held there...

Keep Away In response to Colleen Smith of Cadillac who refused to bring her family to the State Theatre because there was a gay wedding there: Keep your 25 cents and your family out of Traverse City...

Celebrating Moore And A Theatre I was 10 years old when I had the privilege to see my first film at the State Theatre. I will never forget that experience. The screen was almost the size of my bedroom I shared with my older sister. The bursting sounds made me believe I was part of the film...

Outdated Thinking This letter is in response to Colleen Smith. She made public her choice to no longer go to the State Theater due to the fact that “some homosexuals” got married there. I’m not outraged by her choice; we don’t need any more hateful, self-righteous bigots in our town. She can keep her 25 cents...

Mackinac Pipeline Must Be Shut Down Crude oil flowing through Enbridge’s 60-yearold pipeline beneath the Mackinac Straits and the largest collection of fresh water on the planet should be a serious concern for every resident of the USA and Canada. Enbridge has a very “accident” prone track record...

Your Rights To Colleen, who wrote about the State Theatre: Let me thank you for sharing your views; I think most of us are well in support of the first amendment, because as you know- it gives everyone the opportunity to express their opinions. I also wanted to thank Northern Express for not shutting down these types of letters right at the source but rather giving the community a platform for education...

No Role Model [Fascinating Person from last week’s issue] Jada quoted: “I want to be a role model for girls who are interested in being in the outdoors.” I enjoy being in the outdoors, but I don’t want to kill animals for trophy...

Home · Articles · News · Features · Bata Turns the Corner
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Bata Turns the Corner

With Loop and Link, Traverse City’s bus service has become a viable alternative for more commuters

Patrick Sullivan - March 24th, 2014  
The Bay Area Transportation Authority (BATA) has come a long way since its days of operating dial-a-ride buses that scooted around Traverse City seemingly empty.

Significant financial and organizational changes have increased ridership and pulled the agency out of debt, with enough cash in reserve to keep the system running for months.

Out of nowhere, it seems, Traverse City has a real mass transit system.

BOTTOM LINE TURNAROUND

In 2008, BATA lost $357,000 and was $400,000 in debt. Cash flow was $20,000, about enough to keep buses running for half of a day.

BATA’s funding comes from four sources: a five-year millage passed in 2012 which provides 37 percent of the budget; state funding which provides 36 percent; and federal funds which cover 16 percent, said Matthew Powis, BATA finance director.

The rest – 11 percent – comes from the fare boxes.

“We could maybe operate until noon if they stopped funding,” said Carrie Thompson, BATA’s business director.

In 2009, Tom Menzel became the authority’s executive director after a successful three-year stint running the National Cherry Festival.

That year, BATA made $157,000. In 2010, the agency paid off all of its debt.

By 2012 they had enough cash in reserve for buses to run for three months.

LOADS OF NEW TECHNOLOGY

Anyone who has been a regular rider of BATA has noticed lots of changes, from the way the buses are painted and routes are marked to the way the fares are collected.

BATA is still just catching its breath from all of the recent technology that’s been added, paid for through grants, Menzel said.

They’ve gotten surveillance cameras on buses to cut down on liability and so that drivers can concentrate on driving. They’ve installed mobile data terminals and electronic fare boxes. They’ve redesigned the buses and route signs so the system is easier to use.

Mobile data terminals will be able to monitor on-time performance and BATA will be able to analyze how many and what kind of riders are getting on at each stop.

Menzel said he is excited about the capabilities the organization now has to analyze ridership and improve service.

“It’s been a real challenge for an organization that was in the 1970s to come up to 2013 and ‘14 within 18 months,” he said.

‘NOT A GOD-GIVEN RIGHT’

New programs have also come online to increase efficiency and slash fraud.

For example, riders now have to apply to get a reduced fare card. Students, senior citizens and the disabled are eligible.

“Before that, I’ll give you one example,” Menzel said. “One run we had about 169 people everyday. We never had more than 10 full-paying passengers. People would get on and say, ‘Oh, I’m disabled. Prove I’m not.’ The first day we instituted that, [there were] 59 full-paying passengers.”

They’ve established no-show penalties for dial-a-ride users who can now get barred from the system for repeatedly not taking rides they’ve called for.

Before that policy BATA never kept track of no-shows, which are costly because they cause buses to make trips for nothing.

In the first few weeks of the policy, BATA counted 127 no-shows.

“Public transit is not a God-given right; it’s a responsibility for them as well,” Mezel said. “If they want us to have a good system that’s fair and equitable, and gives the taxpayers a good return on their money, there has to be responsibility on the ridership.”

Another change was the electronic fare boxes. The boxes were clear and had a slot for tickets and money. People would deposit anything: washers, Jamaican coins, tokens from Chuck E. Cheese.

“A rider could essentially get on with a fist like this and just dump it,” Powis said. “If it makes a noise after they release, there’s no way to determine what they put in there.”

Now cash and cards are validated when inserted into the electronic fare boxes.

“You can’t cheat,” Menzel said. Revenues increased by 11 percent.

CHANGES ATTRACT RIDERS

“We literally have changed every aspect of this organization,” Menzel said. “Basically it started as a rural transit agency, where most [transit authorities] start as urban and then branch out. So it was in reverse.”

Some new features at BATA have been specifically designed to attract new riders.

They’ve offered shuttle service during festivals. They’ve offered the bike-and-ride route to Suttons Bay for people who want to try out the Leelanau Trail but only want to ride one way. They are considering a bikeand-ski service.

“It can’t just be for any niche market.

It’s public transit,” he said. “We need to have a system that the mother with two kids in Slabtown, who wants to go to the Open Space, has the ability to use that in a convenient, timely manner.”

LESS DIAL A RIDE, MORE FIXED ROUTES

Bus ridership in Traverse City has been on an upward trend, surpassing national averages.

From 2003 to 2013, BATA provided 52.5 percent more rides; from 2010 to 2013, ridership increased 20.6 percent.

Most importantly is that the proportion of riders on fixed-route Loop buses has increased relative to dial-a-riders, or Link riders.

In a decade, those percentages roughly flipped – in 2003, 40 percent of riders took fixed-route buses and 60 percent called dial-a-ride. By 2013, 60 percent were on a fixed-route.

What’s more, the changes BATA enacted last May when the Loop and Link routes were rolled out seem to already paid off.

If numbers hold steady through the end of fiscal year 2014, riders on fixed-route buses are projected to total 83 percent of riders.

The new system of Loop and Link buses was designed so that people in rural areas could still call a dial-a-ride bus for a ride to the nearest stop on the Loop, rather than a ride to their destination or to the Hall St. hub.

Menzel said he hopes to make BATA operate more like an urban transit service. The more riders that opt for fixed routes, the more the bus fares can cover the organization’s bottom line.

CHANGES CAUSE PUSHBACK … FOR NOW

The new policies caused “lots of noise, Menzel said, because the of pushback from riders who didn’t want to change. But he believes that will be temporary. BATA has studied the aftermath of big changes at other mass transit systems.

“What we’ve found is, after it’s in about six to nine months, no more problems,” Menzel said.

Menzel said he also had to get buy-in from the employees as well.

“If the drivers, dispatchers and mechanics don’t buy into the change process, organizations will sabotage it,” Menzel said.

Menzel and his team scrapped the organizational chart and rewrote all of the job descriptions; everyone had to reapply for their jobs. Employees took a BATA-created customer service training program.

Menzel renegotiated the union contract and got some big concessions, like a clause that the loser has to pay in arbitration battles, which makes the sides more cautious before starting fights. Also, pay increases are now based on profitability.

“So the driver who used to let the bus run for 30 minutes turns it off now, because he can see the bottom line,” Menzel said. “It’s precedent-setting labor agreement, but it’s based on being successful and everyone shares in it.”

FEWER MILES; MORE SERVICE

So what has changed for the person who lives, say, 15 miles out of town and several miles off of a main road?

“They can still get a ride. The thing is, they have do it in an available time slot. And we have quite a few of those,” Thompson said. “So the difference for them is instead of us picking them up at their door and taking them all the way down to the Hall Street transfer station, we are going to pick them up and take them to the closest fixed route, and that’s how you get into town.”

They also have to arrange the ride 24 hours ahead of time so that pickup service can be better coordinated.

Powis said the number of buses operating as dial-a-ride buses have been reduced from 13 to six.

In fact, the new structure has reduced the total miles buses have to travel to get riders to their destination.

“You can feed into the system and work your way down to wherever you want to go, so it’s much more efficient,” Menzel said. “The result was much more consistency in the system, but also we saved about 55,000 miles [per year] and a hundred and some thousand to the bottom line, so the result was, without increasing cost, we increased our service for three hours each night, and added weekend service for the first time.”

HOPES ROUTES DON’T CHANGE

Susen Love had been a BATA rider for years, using buses to get to shops or her doctor’s office.

“It’s been pretty good,” she said. “There for a while, they always had a problem with being on time, but it’s not that way anymore, at least on this type of route.”

Love said she is a bit nervous about the plan to revise the city Loops this year based on feedback from users, neighborhoods, employers, and the data about BATA use.

“They’re going to change the routes again, they said by fall. We’ll see,” she said. “Right now they’re working well.”

The system isn’t perfect. It’s based on a series of compromises which enable the routes to spread out around Traverse City. Depending on where you are and where you want to go, it may look ingenious or difficult to use.

For instance, Love lives in an apartment near Meijer on US 31 South. To get to the mall, she takes the Meijer/Oleson’s bus to the Hall Street station and transfers to a Grand Traverse Mall bus. That means, even though the mall is just more than a mile away from her apartment, it takes her an hour of bus travel each way to travel there.

She hopes the routes don’t change, though.

The route nearest her home travels by Munson Medical Center, so she can currently get to doctors’ appointments without having to transfer.

“I just hope when they change it again, they don’t change the route that I am on,” Love said.

REPUTATION IMPROVED

Gary Vidor, who started with BATA in 2010 as a driver and is now a trainer, drove some of the popular bike-and-ride routes to Suttons Bay last summer and said he was delighted to see how enthusiastic people were to ride a BATA bus.

“You just didn’t hear a lot of good things about it [in the past],” he said. “Today, I have friends who ride it all the time and say it’s changed to such a user-friendly system.”

Vidor has lived in Traverse City for 30 years and said he is familiar with the reputation BATA used to have.

He said the changes have been tough, but he has also noticed improvements that have come as a result.

“I actually came in here in the early stages of the changes. I’ve been through a lot of it,” Vidor said. “I think the state of the company is greatly improved.”

 
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