Letters

Letters 04-21-2014

An Exercise of Power

Many brave men and women have worn and do wear the military uniform of the United States of America. They put their lives at risk and have lost their lives to protect our freedom, our loved ones and our right to vote...


Topic: experience
Monday, September 17, 2012

Tipping Point: Service Industry Revisited

Features Rick Coates Recently, I was asked what I thought about service in Northern Michigan and I responded, “it depends on the day.” One day I experience exceptional service, the next day I have a less than satisfactory experience. I wrote an article five years ago giving Northern Michigan a C-minus grade for its service industry.
 
 
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