Letters

Letters 08-22-2016

Historically Wrong In regard to Mary Keyes Rogers’ column about the downtown charter amendment, neither Samuel Adams nor Thomas Jefferson were at the Constitutional Convention...

The Film Possibilities I was surprised that none of the Traverse City Film Festival films addressed the most pressing and dangerous issue of the day: radical Islamic Jihad. Perhaps a storyline could have illustrated how the West brought this on themselves, or if we could only find jobs for those fellows! Perhaps put it down to global warming...

Helmets Save Lives The facts are in. Wearing a helmet is the most effective tool to save your brain in a motorcycle accident. The bonus? Helmets also save hearts. Nearly two yrs ago, on Aug. 26, 2014 our son lived...

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Monday, September 17, 2012

Tipping Point: Service Industry Revisited

Features Rick Coates Recently, I was asked what I thought about service in Northern Michigan and I responded, “it depends on the day.” One day I experience exceptional service, the next day I have a less than satisfactory experience. I wrote an article five years ago giving Northern Michigan a C-minus grade for its service industry.
 
 
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